Professional Assistance of Central Texas (PACT)

Who can benefit from the EAP?

Depression
Anxiety
Stress & Burnout
Addiction, Drug or Alcohol Abuse
Marital Issues and/or Conflicts
Loss, Grief
Family Conflicts
Work Conflicts
Critical Incident Stress
Any Emotional Crisis

What EAP services are provided?

Individual Therapy
Family Therapy
Couples Therapy
24-hr Crisis Intervention
Addiction Screening & Referral
Critical Incident Stress Management
Management/Supervisory Consultation
Educational Training
Financial/Credit Counseling Referral
Legal Services Referral

Who is eligible to receive EAP services?
All employees and their dependents - spouses and children. Specifically, any employee or dependent who qualifies for insurance benefits is eligible to receive EAP services. So anyone who qualifies to be covered through the employee health plan regardless of whether they chose to actually be covered is eligible for EAP services.

How many sessions can I have?
You are eligible to receive up to 6 sessions during a 12 month period or rotating year. For example. if you first use your sessions beginning in May of one year, you will not be eligible for additional sessions until the following May. If you started in February of one year, you will not be eligible for additional sessions until the following February.

What do I need to do to get EAP services? How do I contact the EAP?
Simply call (512) 930-0884. Or email us at pacteap@pacteap.com

What can I expect when I call the EAP?
Upon contacting the EAP, you will receive a brief phone intake to obtain demographic information and to clarify the type of services needed. An EAP clinician will then return your call as soon as possible to schedule an appointment. A voice mail service is provided for after-hours calls and when staff is not available.

What if I have an emergency?
Emergency coverage is available 24 hours a day, 7 days a week. Simply call the EAP Office at (512) 930-0884. A pager number will be provided on the voice mail message which you can call to notify our on-call staff.

Are EAP services confidential?
All EAP services are strictly confidential. No information of any kind can be released without your written consent.

Do I need to bring anything with me to the first session?
If you would like, you can download the EAP Statement of Understanding Form (word / pdf) and Intake Form (word / pdf). Complete them both and bring them with you to the first session. If not, these forsm will need to be filled out at the first session.

I am currently seeing a therapist. Can the EAP pay for this service?
No. The EAP is provided by an established staff of clinicians. To utilized EAP services, you will need to utilize one of these clinicians.

Will the EAP bill me for services?
No. The EAP is a service provided to you by your employer. All EAP sessions are provided at no charge to you.

Can I continue receiving services beyond my 6 EAP sessions?
If you want or need to continue services beyond the 6 EAP sessions, you will need to arrange to pay for these services. In most cases, your health insurance benefits will cover part of this expense. Your EAP clinician and Employee Benefits Department will provide you with information about specific health coverage benefits.

Who or what is P.A.C.T.?
P.A.C.T. is short for Professional Assistance of Central Texas. P.A.C.T. is the service provider for the Williamson County EAP. We are a group of professional therapists and trainers who have a wide variety of expertise in providing psychological, educational and organizational services. All our staff work and live in Williamson County and are committed to promoting wellness in our community. For a list of our current staff and locations, click here.

I have another question about the EAP, where can I get an anwswer? Simply call (512) 930-0884. Or email us at pacteap@pacteap.com. We are here to help in any way we can.

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		Who can benefit from the EAP? All employees and their dependents who are experiencing: Depression Anxiety Stress & Burnout Addiction, Drug or Alcohol Abuse Marital Issues and/or Conflicts Loss, Grief Family Conflicts Work Conflicts Critical Incident Stress Any Emotional Crisis What EAP services are provided? Individual Therapy Family Therapy Couples Therapy 24-hr Crisis Intervention Addiction Screening & Referral Critical Incident Stress Management Management/Supervisory Consultation Educational Training Financial/Credit Counseling Referral Legal Services Referral Who is eligible to receive EAP services? All employees and their dependents - spouses and children. Specifically, any employee or dependent who qualifies for insurance benefits is eligible to receive EAP services. So anyone who qualifies to be covered through the employee health plan regardless of whether they chose to actually be covered is eligible for EAP services. How many sessions can I have? You are eligible to receive up to 6 sessions during a 12 month period or rotating year. For example. if you first use your sessions beginning in May of one year, you will not be eligible for additional sessions until the following May. If you started in February of one year, you will not be eligible for additional sessions until the following February. What do I need to do to get EAP services? How do I contact the EAP? Simply call (512) 930-0884. Or email us at pacteap@pacteap.com What can I expect when I call the EAP? Upon contacting the EAP, you will receive a brief phone intake to obtain demographic information and to clarify the type of services needed. An EAP clinician will then return your call as soon as possible to schedule an appointment. A voice mail service is provided for after-hours calls and when staff is not available. What if I have an emergency? Emergency coverage is available 24 hours a day, 7 days a week. Simply call the EAP Office at (512) 930-0884. A pager number will be provided on the voice mail message which you can call to notify our on-call staff. Are EAP services confidential? All EAP services are strictly confidential. No information of any kind can be released without your written consent. Do I need to bring anything with me to the first session? If you would like, you can download the EAP Statement of Understanding Form (word / pdf) and Intake Form (word / pdf). Complete them both and bring them with you to the first session. If not, these forsm will need to be filled out at the first session. I am currently seeing a therapist. Can the EAP pay for this service? No. The EAP is provided by an established staff of clinicians. To utilized EAP services, you will need to utilize one of these clinicians. Will the EAP bill me for services? No. The EAP is a service provided to you by your employer. All EAP sessions are provided at no charge to you. Can I continue receiving services beyond my 6 EAP sessions? If you want or need to continue services beyond the 6 EAP sessions, you will need to arrange to pay for these services. In most cases, your health insurance benefits will cover part of this expense. Your EAP clinician and Employee Benefits Department will provide you with information about specific health coverage benefits. Who or what is P.A.C.T.? P.A.C.T. is short for Professional Assistance of Central Texas. P.A.C.T. is the service provider for the Williamson County EAP. We are a group of professional therapists and trainers who have a wide variety of expertise in providing psychological, educational and organizational services. All our staff work and live in Williamson County and are committed to promoting wellness in our community. For a list of our current staff and locations, click here. I have another question about the EAP, where can I get an anwswer? Simply call (512) 930-0884. Or email us at pacteap@pacteap.com. We are here to help in any way we can. home \| forms & downloads \| for managers \| offices & directions \| resources