Supervisors play a critical role in any organization. They have the difficult task of maintaining a productive work environment, organizing employee performance and promoting employee development. As your EAP provider, we want to be a vital resource and partner in your supervisory efforts. We share the common goal of creating a productive and healthy workforce. As professionals trained in the areas of psychology, social work, chemical dependency, marriage and family therapy, organizational development and management consultation, the EAP staff can bring a wealth of knowledge and expertise to working with employees. Specifically, we offer three avenues for partnering with supervisors.

1. Assessment and Treatment of Employees
2. Supervisory Consultation and Coaching
3. Educational Seminars, Organizational Interventions and Debriefings

1. Referring Employees for Assessment and Treatment through EAP Services:

Supervisors are in the unique position to identify employees whose work performance may be negatively affected by personal or family issues. Below is a list of behaviors which might indicate an employee is in trouble and would benefit from EAP services.

• Decreased Productivity
• Unacceptable work
• Uncharacteristic anger
• Accidents or injuries occurring on the job
• Changes in Mood
• Inappropriate emotional outbursts
• Uncharacteristic anger
• Rapid mood swings
• Unusual Absenteeism or Tardiness
• Unscheduled vacation
• Excessive sick leave
• Repeated tardiness
• Frequent and/or Prolonged Absences from the work area
• Increased Personal Phone Calls
• Changes in Habits/Behavior
• Deterioration in appearance
• Unreliability
• Preoccupation with Personal Problems
• Talks with co-workers about problems
• Confides in supervisor

Suggested vs. Requested Supervisory Referrals

Most EAP referrals from supervisors can be suggestions to the employee, requiring no additional follow-up by supervisors. We call these Suggested Referrals. Suggested referrals provide the greatest privacy for employees, thus enabling them to more openly disclose and benefit from EAP services.

However, if an employee's performance is so problematic that a corrective action plan is necessary, an EAP referral may be required. In such cases, attending EAP sessions can become a component of this corrective action plan. We call these Requested Referrals. To facilitate this process and ensure effective communication between all parties involved, the EAP has developed two specific forms for making a Management Requested Referral. The first is a Management Requested Referral Form which is used to provide the EAP Staff information about the employee and performance problems. The second form is an Authorization for Disclosure or Exchange of Information which the employee must sign in order to consent to the exchange of information between the EAP staff and the supervisor. We hope you will find these forms convenient and useful in coordinating feedback between the EAP, the employee and yourself.

2. Supervisory Consultation and Coaching

In addition to employee services, the EAP offers direct consultation with supervisors. Whether it be questions about how to address employee conflicts, foster morale, motivate performance or understand employee behavior, the EAP can offer supervisors an outside perspective based on their expertise in human and organizational behavior. Our goal is to be your partner in reaching a healthy and productive workforce. We are here to provide you the tools and resources necessary for your success. All consultations are confidential. To receive a supervisory consultation, just call the EAP at 930-0884. Consultations can be done by phone or in-person if so desired.

3. Educational Seminars, Organizational Interventions and Debriefings

The EAP provides a wide range of seminars and organizational interventions. Below is a sample list of seminars and organizational interventions that the EAP has provided in the past. If you have a need for seminars or organizational interventions not included on this list, please contact the EAP. We will be happy to explore developing a seminar or intervention that would most meet your needs.

Educational Seminars:
Depression Disorder Screening
Anxiety Disorder Screening
Fostering Self-Esteem
Stress Management
Managing Critical Incident Stress

Organizational Interventions:
Grief and Recovery (following the death of a co-worker)
Suicide Debriefing (following the suicide of co-worker)
Critical Incident Defusing
Critical Incident Debriefing
Facing Change and Team Development